Production Planning & Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters with team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol
Maintaining and achieving KPI parameters set benchmark for the processes.
Keeping oneself updated on EHR and RCM industry norms.
Constant monitoring Team performance, evaluation and feedback to the Management
Maintaining friendly relationship with team members
Maintaining discipline on floor
To build a pleasant work environment to reduce the stress among the team members and boost their morale
Analysis for the team members and identifying training needs for the team communication thereon
To follow the norms required to maintain Quality Standards
To conduct daily team briefings on updates
Proper communication within the team and escalate the related issues to the Management for timely resolution
Generate daily / weekly / monthly / quarterly / annual reports for Management review
Resource shrinkage management to ensure daily SLA
Designing/Measuring/Monitoring KPIs to the set benchmark
Salary: INR 6,00,000 - 8,00,000 P.A.
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Recruiter Name:Varun Joshi
Contact Company:Mentorus Human Resources